UX audit
A page by page review of what confuses visitors and what stops them getting in touch.
For sites that get visitors but no enquiries, and for brands that need to look as good as their work. Instead of rebuilding, we find what’s in the way and fix that.
People visit the site, but few of them get in touch.
Your brand looks a bit different on every page and every post.
You’re about to redesign and want to know what to keep first.
Probably not for you if you have almost no visitors yet. Start with an SEO audit or a new site, then come back here.
Start with an audit, or go straight to the part that’s hurting. The certificates next to some of these are the training behind them.
A page by page review of what confuses visitors and what stops them getting in touch.
Who the site is for, what they come to find, and what you want them to do next.
Logo use, colours, type and tone of voice, written down so everything matches.
Interviews, short surveys and analytics, to see how people actually use the site.
The paths people take, and the pages and menus they need to get there.
Clickable layouts in Figma, tested before a single page is built.
Headlines, buttons, form labels and error messages that tell people what to do.
Calls to action, forms and landing pages tuned to turn visits into enquiries.
Two versions of a page, shown to real visitors. You keep the one that works.
Real people try to use your site while we watch where they get stuck.
Contrast, keyboard use, screen readers and forms, checked against WCAG.
Components, styles and rules, so every new page looks like it belongs.
This is the format: what I saw, why it costs you enquiries, and the fix. Here on a made-up homepage.
Example findings, shown to explain the format. Every audit is written for your site.
You tell me what isn’t working. I ask what the site is supposed to do.
I go through the site page by page, on desktop and mobile.
We go through the findings together, most important first.
I make the changes, or hand the list to your developer.
An audit is a fixed price, and you keep the report whether you hire me for the fixes or not.
Your homepage and one key page.
The whole journey, from first visit to enquiry.
The full audit, then I make the changes.
Often not. Most sites have a few problems stacking up, and fixing those is quicker and cheaper than starting again. The audit tells you which case you’re in.
A written report with each finding, why it matters and how to fix it, in order of priority. Then a call where we go through it together.
Yes. The report is written so any developer can follow it. If you’d rather I do them, that’s an option too.
Yes, for small businesses: logo use, colours, type and tone of voice, written down in one guidelines document.
Send me your site before the call and I’ll come with a first look. Free, about 30 minutes.
Free call, about 30 minutes. No pitch, no pressure.